Shipping, Returns Policy

We offer Free Shipping within the contiguous United States.

At NookPetdia.com, we want you and your cat to be completely satisfied with your purchase. Return your product within 30 days for a full refund. We cover the cost of shipping & returns (provided the item meets our return eligibility conditions), and there are no hidden or restocking fees.

Please note: Free return shipping does not apply to orders outside of the contiguous USA.

You have 30 days from the delivery date to initiate a return. If you or your cat are not satisfied, please contact us within this timeframe. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a free return, your item must meet the following conditions:

• The item must be in like-new condition, free of pet hair or damage, and in original packaging.
• It must be in the original packaging with all tags and labels attached.
• You must provide the Order Number or proof of purchase.
• Note: Items that are damaged due to customer negligence or misuse will not be accepted for a refund.

If you received a defective or damaged product, please contact us immediately at customerservice@nookpetdia.com with photos of the damage. We will arrange for a replacement or a full refund immediately.

To make the return process as efficient as possible, please follow these steps:

• Step 1: Request a Return Label Before sending any products back, please contact us at customerservice@nookpetdia.com. Please include your Order Number and the reason for the return.
• Step 2: Receive Your Label If your return request is approved and within the contiguous USA, we will email you a pre-paid return shipping label.
• Step 3: Pack & Ship Secure the product(s) and all original packing materials in a plainly wrapped cardboard box. Attach the shipping label to the outside of the box and drop it off at the designated carrier location.
• • Return Shipping Costs:
  • • Contiguous USA: We cover the cost of return shipping.
    • Outside Contiguous USA: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Restocking Fees: We do not charge any restocking fees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
• If rejected: We will contact you to explain why the item did not meet the return conditions.

If you have any questions on how to return your item to us, please contact us at:

Email: customerservice@nookpetdia.com